Returns and Refund Policy


Any customer who is not satisfied with his/her order must notify Southern Berries USA as soon as possible to explain his/her issue. After notification, Southern Berries USA will determine if the customer is eligible for a return, refund, or replacement item. The customer is responsible for the cost of shipping the order back once a return is approved. Southern Berries USA will not accept any returns without prior approval first. If the customer requests cancellation of an order in progress before it is shipped, Southern Berries USA reserves the right to charge a 15% restocking fee for the total of items to be shipped.

By visiting our site and/or purchasing something from us, you agree to be bound by our Returns and Refund Policy, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. The Returns and Refund Policy apply to all users of the site, including, without limitation, users who are browsers, vendors, customers, merchants, and/or contributors of content.


You can review the most current version of the Returns and Refund Policy at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of the Returns and Refund Policy by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes to the Returns and Refund Policy constitutes acceptance of those changes.


Questions about the Returns and Refund Policy should be sent to us at this email address.